Management Skills for Administrative Professionals

Strengthen your value to the organization through management and leadership skill development.

Target Audience:

Accomplished administrative professionals, such as executive secretaries, administrative assistants, administrative coordinators, and other members of administrative support teams, who recognize the need to develop management competencies to better serve their organizations and advance their professional careers.

Immediate Application Areas

• Successfully navigate shifting job responsibilities and expectations
• Communicate and engage in negotiation with poise and conviction
• Employ management and leadership approaches to foster organizational improvement

Your contributions as an administrative professional are essential to organizational success and goal attainment. In contemporary business environments, senior leadership increasingly expects administrative professionals to demonstrate leadership and management competency in setting administrative work priorities. Additionally, you must develop proficiency in managing stakeholder relationships, organizing and retrieving information systems and documents, and executing a comprehensive range of specialized administrative functions.

Achieving these objectives requires strategic thinking and capacity for process innovation. Simultaneously, you must maintain tactical execution, process discipline, and commitment to incremental improvement. This comprehensive program delivers a sophisticated toolkit addressing diverse workplace challenges with improved confidence and professional effectiveness. You will conclude with a concrete action plan of proven strategies ready for immediate implementation in your daily work.

Program Benefits:

• Successfully manage shifting roles and responsibilities across all working relationships, with superiors, colleagues, direct reports, and external partners
• Address contemporary workplace demands by strengthening your proactive, forward-thinking capabilities
• Engage in clear, confident communication and professional negotiation to resolve disagreements and achieve desired results
• Integrate emotional intelligence and reflective listening skills in workplace interactions
• Navigate office dynamics with professional diplomacy to manage organizational politics, address difficult relationships, and handle demanding circumstances

Core Topics:

• Developing and implementing skill strategies to manage personal and professional transformation
• Initiating organizational change despite facing resistance to transformation
• Establishing structured approaches to change management and stakeholder engagement
• Managing assigned responsibilities, authority levels, and accountability in pursuit of objectives
• Supporting diverse work approaches and preferences through evidence-based practices
• Developing analytical thinking to support collective goal achievement
• Implementing comprehensive priority management and time allocation strategies
• Integrating emotional intelligence and active listening practices to strengthen professional relationships
• Using decisive communication combining verbal and nonverbal elements
• Establishing personal presence and persuasion using structured communication techniques
• Understanding conflict sources and dynamics, organizational politics, and difficult interpersonal situations
• Identifying underlying causes of workplace disagreements
• Using negotiation skills to support personal and collective goal achievement

Program Structure:

PRIMARY LEARNING COMPETENCIES

• Successfully manage changing responsibilities and roles across different relationship contexts
• Address evolving expectations through strong time and priority management
• Communicate and negotiate effectively to achieve results and resolve conflicts

SESSION ONE

Leading Organizational and Personal Change

• Implement strategies and practices for managing personal and professional change
• Use personal change management to improve collaboration and effectiveness with others
• Overcome resistance and build support for organizational initiatives
• Design and implement systematic change management approaches with stakeholder involvement

Managing Roles, Responsibilities, and Team Contributions

• Leverage role clarity, responsibility ownership, and a collaborative approach to manage tasks and projects
• Exercise appropriate authority and responsibility in support of objectives
• Recognize and accommodate diverse work style preferences using contemporary approaches
• Employ structured thinking processes to support team goal achievement

SESSION TWO

Time and Priority Management

• Integrate diverse priority setting and time management techniques for improved effectiveness
• Establish streamlined, efficient work approaches
• Implement prioritization methodologies
• Deploy time optimization strategies

Professional Relationships and Interpersonal Communication

• Build professional credibility and effective workplace relationships through emotional intelligence and communication excellence
• Leverage emotional intelligence and active listening to strengthen professional connections
• Communicate with conviction using intentional verbal and nonverbal techniques
• Demonstrate professional confidence and persuasiveness using proven models

SESSION THREE

• Examine conflict sources, political dynamics, and difficult relationships to identify effective management strategies
• Recognize causes and sources of workplace conflict
• Manage organizational politics with diplomacy and grace; address challenging personalities and complex situations
• Employ negotiation skills to support mutual goal achievement

Integration and Implementation Planning

• Synthesize program concepts and apply them to everyday administrative work scenarios
• Identify and commit to evidence-based practices for near and long-term application