Refund Policy:
- If for some reason your child does not take to the class, you have until before the fourth class to withdraw and receive a full prorated refund, minus a $35 processing fee.
Make-up Policy:
- We offer two free make-ups that must be approved and scheduled by the Super Soccer Stars office. We do not offer make-ups for the first or last week of the season, and make-ups cannot be scheduled in classes that are sold out.
- You may schedule additional make-ups for a $30 fee per class.
- All make-ups must be scheduled and canceled a minimum of 24 hours before the class in question.
- If you do not alert out team about a cancellation 24 hours ahead of time, this will be considered as a “used” make-up session.
- Make-ups do not transfer between seasons, so be sure to contact our office ahead of time if you know you will be missing a class later in the season, as we can schedule make-ups in advance.
Rain Policy:
Occasionally we will cancel classes due to adverse weather conditions with short notice or while class is in progress, if the safety of the children is in question. In the event of a cancellation, our office will contact all enrolled families via email, and all weather updates are posted on the Super Soccer Stars website as they occur. If classes are canceled by Super Soccer Stars, either a make-up class will be scheduled or credit towards a new period will be applied. If parents or caregivers elect not to attend due to conditions, no make-up or refund will be offered.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
