AMA's Virtual Training Certificate

The demand for live, synchronous online training continues to grow, yet many instructors and trainers struggle to navigate the distinctive challenges of the virtual classroom environment. Successfully conducting an online course requires simultaneously managing course content, maintaining engaging vocal delivery, displaying visuals effectively, monitoring chat messages, eliminating awkward silences, engaging participants through polls, and troubleshooting technical issues. Without proper preparation, trainers risk losing participants within the first few minutes of a session, with little hope of re-engagement.

This comprehensive course examines evidence-based best practices for designing and facilitating engaging live online learning. You'll learn how to establish clear performance standards and learning objectives, then design interactive experiences that facilitate participant success. The course prepares both you and your participants for the online environment, teaching strategies to maintain energy, engagement, and momentum while managing the technical and facilitation complexities of virtual instruction. You'll gain hands-on experience delivering in a live online setting, receiving constructive feedback from expert instructors and peers. Special attention is given to pre-session preparation, session management strategies, and post-course follow-up approaches that extend learning beyond the live session.

Ideal For: 

Trainers and instructors who have 3 to 5 years of training experience and are expanding their facilitation skills to online environments

Topics and Learning Outcomes:

• Apply established best practices for creating and delivering highly effective, live synchronous online learning experiences
• Plan and execute the crucial preparation, delivery, and follow-up action steps that ensure a positive online learning experience
• Implement techniques to build and sustain learner engagement and information retention
• Harness your voice, energy, and strategic questioning as your most powerful teaching tools
• Navigate online learning technology effectively to prevent technical disruptions and ensure smooth sessions
• Provide learners with strategies and resources to optimize their learning environment and enhance performance

Course Structure and Content Overview

Module 1: Understanding Online Learning

Explore the unique challenges and opportunities of online instruction:

• Navigate challenges related to time zones, geographical distance, technology variations, and cultural differences
• Understand key distinctions between face-to-face and live online instructional design, development, and delivery
• Develop vocal techniques that boost participant engagement and energy

Design Strategies for Engagement:

• Identify performance gaps your training will address
• Select appropriate technology that aligns with your performance objectives and teaching methods
• Adopt established best practices specific to live online instructional design
• Clarify the roles and responsibilities of designers, developers, facilitators, and technical producers

Module 2: Development and Participant Preparation

Build engaging course materials:

• Record and analyze your facilitation voice, exploring the impact of pitch, pacing, and volume on learner response
• Connect training evaluation methods directly to course objectives and participant assessment strategies
• Integrate neuroscience-based learning principles into your course materials
• Evaluate interactive engagement tools such as polling, chat functionality, breakout groups, and other virtual interaction methods

Prepare Participants for Success:

• Develop customized pre-delivery checklists that account for supervisor involvement, technology readiness, and environmental optimization

Module 3: Facilitation for Maximum Engagement

Deliver content effectively in the live environment:

• Clearly define facilitator and producer roles during live sessions
• Navigate the live virtual classroom environment with confidence
• Master facilitation techniques, including effective listening, strategic questioning, timely feedback, managing silence, building rapport, and delivering clear instructions

Manage Delivery and Participant Energy:

• Control your own pacing and energy levels throughout sessions
• Strategically schedule breaks to re-energize yourself and participants
• Address common issues such as background noise, cultural considerations, and difficult participant behaviors

Module 4: Advanced Facilitation and Contingency Planning

Prepare for unexpected challenges:

• Anticipate common problems that may arise during live delivery sessions
• Develop comprehensive backup plans for when technical or logistical issues occur
• Apply targeted recovery strategies for typical scenarios, including participants not receiving materials, audio or video issues, disconnections, and access problems

Extend Learning Beyond the Session:

• Design and distribute post-training resources for participants and their supervisors in formats including print, social media, and mobile learning
• Construct, distribute, and analyze course evaluations following established best practices for data collection and interpretation