Lessons cancelled or rescheduled with 24 hours' or less notice incur a Full Lesson Fee.
All sessions cancelled or rescheduled within 24-hours of the appointment must be fully compensated. Whenever possible, I respectfully request 72-hours notice when canceling or rescheduling appointments, but there is no fee unless cancellations are made with under 24-hours notice. Out of fairness and integrity to teacher and students, please note that no exceptions can be made to this policy. This includes cancellations due to illness, weather, transportation problems, etc.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.