Management Skills for New Managers

Effective managers know how to turn plans into action. This course helps you quickly build the core management abilities that make a real difference. Through structured role plays, personal assessments and hands-on skill-building exercises, you will strengthen your capabilities in communication, motivation, delegation, coaching, leadership and performance management.

By the end of the program, you will be ready to close critical skill gaps and elevate your impact at work. You will return with practical tools, new insights and proven methods you can apply immediately to lead with confidence and support your team’s success.

Who Should Attend

New and emerging managers with roughly one to three years of experience who want stronger foundational management skills.

What Will Be Covered

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

• Practicing having effective and more frequent conversations with your direct reports
• Increasing your flexibility and adaptability to lead a diverse workforce
• Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

• Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
• A process for coaching behavioral challenges and conducting a delegation discussion
• A self-reflection worksheet on business ethics
• Performance alignment conversations
• An AMA digital asset on motivation and delegation
• A motivational climate worksheet

How You Will Benefit

• Boost your confidence level as a new manager
• Skillfully manage your co-located and virtual team
• Shift gears, deal with change and make decisions with more ease
• Match your leadership style to your employees’ development needs
• Increase your flexibility and adaptability to lead a diverse workforce
• Develop a climate that fosters motivation and camaraderie
• Provide clear vision and direction for your employees
• Equip your team with the resources they need to be effective
• Confidently help employees solve problems and overcome barriers