In today's rapidly evolving business environment, it is essential for women to develop and demonstrate an assertive voice in professional settings. When applied effectively, assertiveness techniques can enhance nearly every aspect of your job performance and personal life. Understanding which tools and techniques to use, and knowing exactly when and how to apply them, is critical to professional success. AMA's comprehensive assertiveness training for women is an intensive 3-day seminar that addresses the unique challenges women encounter in business and equips them with assertiveness techniques essential for career advancement and success in their industry. Through these skills, women can feel confident that they are communicating the right message and eliciting the right responses from others. These techniques help you command respect while being respectful and handle virtually any business situation you are likely to encounter without appearing overbearing.
AMA's assertiveness training for women provides a supportive and encouraging learning environment where you can practice fundamental assertiveness skills alongside other professional women. You will assess your personal leadership style and apply new skills and techniques directly to real challenges from your own work experience. You will receive constructive feedback and refine your abilities through recorded practice sessions. By the end of the seminar, you will return to work with a comprehensive and flexible action plan for achieving the level of assertiveness your position demands.
Who Should Attend:
This program is designed for female business professionals who want to strengthen their assertiveness techniques, overcome weaknesses, and improve communication skills as they relate to assertiveness in professional contexts.
How You Will Benefit:
- Identify and recognize the characteristics of four distinct assertiveness styles
- Assess your personal assertiveness style and understand its effectiveness
- Demonstrate assertiveness techniques using supportive communication approaches
- Create an action plan to overcome at least two personal obstacles to assertiveness
- Learn to leverage your leadership style strengths while minimizing potential weaknesses
- Adjust your leadership style approach to interact effectively and assertively with diverse individuals
- Integrate assertiveness techniques into your everyday professional practices
What You Will Cover:
Foundations of Assertiveness
- Learning to distinguish between passive, assertive, and aggressive behaviors and communication patterns
- Understanding how socialization shapes your professional behavior and choices
- Identifying personal work situations and specific obstacles that challenge assertive behavior
Assessing Your Assertiveness
- Identifying your natural assertiveness style preferences
- Evaluating the strengths and weaknesses of your particular assertiveness style
- Understanding how your value systems impact your assertiveness level
- Identifying strategies to reduce internal role conflict
Getting Comfortable in Your Own Skin
- Exploring the assertive components of becoming comfortable in your own S.K.I.N., which stands for Support self-esteem, Know yourself, Initiate dialogue, and Negate negative self-talk
Assertive Communication Skills for Women
- Understanding the three main components of communication and the factors that influence their impact
- Recognizing and analyzing the verbal and nonverbal communication styles of men and women
- Applying active and reflective listening skills to build stronger assertiveness
- Listening and responding assertively when receiving feedback and criticism
Assertiveness Techniques and Practices
- Demonstrating a five-step model for expressing assertive language effectively
- Learning four special assertive techniques: broken record, fogging, negative assertion, and negative inquiry
- Mastering the skill of saying "no" professionally and confidently
- Practicing responses to common put-down statements
- Engaging in videotaped practice sessions to refine your delivery
Assertive Case Study Workshop
- Reviewing the strategic tools, models, and techniques you have learned
- Applying assertiveness techniques to analyze and plan solutions for your own challenging situations
- Receiving constructive feedback on your plan for addressing workplace challenges
Assertiveness and Leading
- Evaluating your personal leadership style and preferences
- Understanding five key dimensions of centered leadership
- Discovering new ways to apply assertive leadership in your professional and personal life
Leading a Balanced Life
- Learning practical techniques for managing and addressing anger constructively
- Developing strategies for preventing and coping with workplace stress
- Applying a four-step model to improve your overall work and life balance
- Understanding the importance and value of women's support networks and professional resources
- Creating a personal plan for continuing assertiveness development and growth
Course Outline and Learning Objectives
Define Assertiveness and Identify the Characteristics of the Four Assertiveness Styles
- Assess your individual assertiveness style and evaluate its effectiveness
- Demonstrate assertiveness techniques using supportive communication behaviors
- Develop a comprehensive action plan to overcome personal obstacles to assertiveness
- Incorporate assertiveness techniques into everyday professional practices
Foundations of Assertiveness
- Clearly define assertiveness in professional contexts
- Distinguish between passive, assertive, and aggressive communication patterns
- Understand how cultural and social factors affect your professional behavior
- Identify specific workplace situations that challenge your assertiveness
Assess Your Assertiveness
- Recognize your individual assertiveness style preferences
- Evaluate the strengths and weaknesses of your personal style
- Analyze how your personal value systems influence your assertiveness
- Develop strategies to reduce role conflict in your professional life
Get Comfortable in Your Own S.K.I.N.
- Describe the assertive components of becoming comfortable in your S.K.I.N.: Support self-esteem, Know yourself, Initiate dialogue, and Negate negative self-talk
Assertive Communication Skills
- Identify the three core components of communication and their impact factors
- Compare and contrast the verbal and nonverbal communication styles of men and women
- Apply active and reflective listening skills to assertive interactions
- Practice assertive listening and responding to feedback and criticism
Assertive Techniques and Practices
- Demonstrate and practice a five-step model for expressing assertive language
- Learn four specialized assertive techniques: broken record, fogging, negative assertion, and negative inquiry
- Master saying "no" effectively and confidently
- Practice responding to common put-down statements assertively
Assertiveness Case Study Workshop
- Review strategic tools, models, and techniques learned throughout the course
- Apply assertiveness techniques to your own "must-solve" workplace challenges
- Receive constructive feedback and suggestions on your action plan
- Provide feedback to peers on their assertiveness strategies
Assertiveness and Leading
- Evaluate your personal leadership style
- Discuss the five dimensions of centered leadership
- Identify new ways to apply assertive leadership in your professional and personal roles
Leading a Balanced Life
- Name at least five practical techniques for managing anger
- Identify strategies for preventing and coping effectively with workplace stress
- Discuss the nature and value of professional women's support networks and resources
- Develop a personal plan for continued growth in assertiveness
